Business Analyst

  • Seguros
  • São Paulo, São Paulo

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Our business analysts are responsible for mapping and designing all processes to implement a new partnership, establishing a connection between products, operation, growth and our partners, which means ensuring that a product, team and / or project works without problems and efficiently.
 


 

What you are goindg to do

  • Project management for the roll-out of new partners or business;
  • Managing customer service KPIs to ensure a great and efficient customer experience;
  • Working closely with product and growth teams to ensure that customer and business needs are mapped and prioritized, ensuring simple and efficient processes are in place, monitoring metrics and KPIs, facilitating communication within internal teams, and managing partners.
  • What we are looking for

  • Bachelor's Degree (concluded) in Business, Engineering, Math, and Economics or other quantitative field;
  • Facilitate process workflow modeling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases
  • Must be comfortable manipulating data to make decisions;
  • Great team player, communication (written and verbal) and listening skills;
  • Hands-on and willing to get hands dirty on execution;
  • Ability to tackle complex problems involving a number of topics/variables, such as business, finance and product;
  • Ability to work and lead through influence multidisciplinary teams (product, growth, data science, customer sales center);